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Friday, 08 November 2013 09:48


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Terms and Conditions - please finalize ***


All bookings accepted by Cypress Cottage (Company Reg No. xxxx**) are subject to these Terms and Conditions that are deemed to have been accepted in full by the Client/Guest. Payment of a Booking Fee or Rental Charge also indicates acceptance of these Terms and Conditions.


Renting serviced units from Cypress Cottage is not intended to confer possession on the Client/Guest or to create the relationship of landlord and tenant between us and the Client/Guest. The Client/Guest will not be entitled to any form of tenancy. The Client/Guest confirms that they will not be occupying the serviced unit as their only or principal home.

Reservations & Payment 

Your booking is only confirmed when we post or email written confirmation of booking following receipt of payment of the Booking Fee. When a booking is made, 50% of the total Rental Charge (Booking Fee) is required in advance to confirm the reservation. The balance (if any), of the Rental Charge is to be paid <add days**> days prior to the arrival date. If we do not receive full payment by this time, the reservation may be cancelled and the Booking Fee forfeited. The Client/Guest may be liable for the balance of the Rental Charge and for any other costs involved in the attempt to re-let the serviced unit. When a booking is made less than 28** days prior to the arrival date, the full Rental Charge is required to confirm the reservation. Clients/Guests wishing to extend their stay are required to give at least 7 days notice, subject to the unit or an alternative being available. Payment must be made in South African Rand (ZAR) and must be clear of all bank charges, exchange rate variations and any other deductions. We accept the following methods of payment: Bank to bank transfer to our account, Visa and MasterCard. Under no circumstances will accommodation be provided until we have received cleared funds to cover the Rental Charge. Failure to pay in accordance with the agreed terms of payment may result in suspension of accommodation. We reserve the right to charge interest on overdue accounts at 4% above South African bank base rate and to seek payment in full for accommodation during the suspension period. All rates are per unit** and are subject to Value Added Tax (VAT) levied at 14%.

Rental Charges 

The Rental Charge includes maid and laundry service on week days, change of bed linen and towels once a week, utility charges and broadband connection and usage. Our minimum length of stay is 1 night, with no maximum.

Laundry Service 

Cypress Cottage will use reasonable efforts to try to ensure that its cleaning service maintains a high quality service. However, Cypress Cottage is not responsible for clothing that bleeds, shrinks, or otherwise changes as a result of normal washing. Cypress Cottage is not responsible for lost articles unless proven that we are responsible for the loss. Cypress Cottage is not responsible for garments labelled "hand wash only" or "dry clean only" and is not responsible for checking for these labels in Client’s/Guest’s garments. Please check garments before handing the garment over to the laundry service. Cypress Cottage is not responsible for loss of or damage to any personal or non-cleanable items left in the clothing or laundry bags such as money, jewellery, or anything else. Our Clients/Guests agree not to leave such items in their clothing or in the laundry bags. Cypress Cottage reserves the right to refuse cleaning any garment. Cypress Cottage does not guarantee removal of all stains. Cypress Cottage will reimburse Clients/Guests for lost or damaged clothing caused by the laundry service in an amount to be determined by Cypress Cottage. Clients/Guests must notify Cypress Cottage within 3 business days of receipt of laundry delivery of any lost or damaged items from that particular delivery, failure to do so constitutes a waiver of a claim for any lost or damaged items from that delivery.


Only Guests specified by name at the time of booking by the Client/Guest may occupy the serviced unit. The Client/Guest must not assign, sublet or part with or share possession of the serviced unit or any part of it. Cypress Cottage reserves the right to refuse admittance to the Guest if they are in breach of this condition.

Cancellation Policy

Cancellations must be notified to us in writing. When notification of cancellation is received more than <add days**> days prior to the arrival date, all payments will be refunded after deducting the Booking Fee which is forfeited. When notification of cancellation is received less than <add days**> days prior to the arrival date, the Booking Fee is forfeited, and the refund of other payments is subject to the accommodation being re-let. The refund is less the rent for any part of the contracted occupancy during which the accommodation remains vacant. A change of arrival date or departure date by the Client/Guest may be treated as cancellation and re- booking. Cypress Cottage recommends that the Client/Guest insures against cancellation.

Arrivals & Departures 

Units are available for occupation after <add time** > on the day of arrival, however keys are made available for collection during working hours (between 09:00h and 17:00h). Units must be vacated and keys returned by 10:00h on the day of departure. If there is a delay in vacating the serviced unit beyond 10.00h, a full day's rental will be charged to the Client/Guest.


Keys will be provided for the serviced units and are to be returned in line with the departure terms as above. For any keys not returned, there will be a R<add**> charge. If the Client/Guest loses or misplaces their keys during occupation and require assistance to gain entry, an additional charge of R<add**> will be made.


Broadband internet access is provided in all serviced units. Although we will endeavour to assist with any connection problems, Cypress Cottage accepts no responsibility for the inability to connect to this facility.

Property Use & Conditions 

The Client/Guest is responsible for taking all reasonable care of the serviced unit and its contents. The serviced unit and all equipment, utensils, furniture etc. must be left clean and tidy at the end of the Rental Period. No items may be removed from the serviced unit. Except in the case of normal wear and tear the Client/Guest will be responsible for making good any damage to the serviced unit or its contents which has occurred due to negligence, wilful damage or irresponsible behaviour on the part of the Client/Guest or their visitors. Such damage must be reported to us without delay. In the event that breakages or damage are discovered, or extra cleaning required, after departure, we will notify the Client/Guest in writing within 7 days of departure, providing detail of the issues and an invoice for the cost of rectifying them. Cypress Cottage will not be held responsible for any personal injury, loss or damage to personal effects howsoever arising at the serviced unit or in the unit block or its grounds. Smoking is not permitted in the serviced units or communal areas. Pets must not be kept at the units.


Any complaints must be made in writing immediately to Cypress Cottage. We shall not have any liability for any complaint received after the completion of the Rental Period.

Cypress Cottage | postal address | city | RSA 
Registered in RSA

Company Registration No: <add number**> | VAT Registration No: <add number**>

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