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lalanathi

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Friday, 08 November 2013 09:49

Privacy

Privacy Statement

We are committed to ensuring that your information is secure. 

Will information be shared with third parties? 
No. Chelaya Country Lodge does not share any individual information you provide through the Booking Enquiry with third parties (except with your approval through the use of this Service). business name may release specific information about your account to comply with valid legal process such as a search warrant, subpoena or court order, or in special cases such as a physical threat to you or others.

Is my personal information secure? 
Yes, Chelaya Country Lodge is deeply committed to your security. We use state-of-the-art technology to keep your personal information as secure as possible. 

What happens if this policy changes? 
If it becomes necessary for us to materially change this policy, we will provide prominent notice to those who use our service. 

Friday, 08 November 2013 09:49

Disclaimer

Disclaimer

The information contained in this website is provided by Cypress Cottage and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk. In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website. Through this website you are able to link to other websites which are not under the control of Cypress Cottage.

We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them. Every effort is made to keep the website up and running smoothly. However, Cypress Cottage takes no responsibility for, and will not be liable for the website being temporarily unavailable due to technical issues beyond our control.

Privacy Statement

We are committed to ensuring that your information is secure. 

Will information be shared with third parties? 
No. Cypress Cottage does not share any individual information you provide through the Booking Enquiry with third parties (except with your approval through the use of this Service). Cypress Cottage may release specific information about your account to comply with valid legal process such as a search warrant, subpoena or court order, or in special cases such as a physical threat to you or others.

Does the Booking Form use cookies? 
No. Cypress Cottage does not make use of cookies at all.

Is my personal information secure? 
Yes, Cypress Cottage is deeply committed to your security. We use state-of-the-art technology to keep your personal information as secure as possible. 

What happens if this policy changes? 
If it becomes necessary for us to materially change this policy, we will provide prominent notice to those who use our service. 

Friday, 08 November 2013 09:48

Terms

Terms and Conditions - please finalize ***

Acceptance

All bookings accepted by Cypress Cottage (Company Reg No. xxxx**) are subject to these Terms and Conditions that are deemed to have been accepted in full by the Client/Guest. Payment of a Booking Fee or Rental Charge also indicates acceptance of these Terms and Conditions.

General 

Renting serviced units from Cypress Cottage is not intended to confer possession on the Client/Guest or to create the relationship of landlord and tenant between us and the Client/Guest. The Client/Guest will not be entitled to any form of tenancy. The Client/Guest confirms that they will not be occupying the serviced unit as their only or principal home.

Reservations & Payment 

Your booking is only confirmed when we post or email written confirmation of booking following receipt of payment of the Booking Fee. When a booking is made, 50% of the total Rental Charge (Booking Fee) is required in advance to confirm the reservation. The balance (if any), of the Rental Charge is to be paid <add days**> days prior to the arrival date. If we do not receive full payment by this time, the reservation may be cancelled and the Booking Fee forfeited. The Client/Guest may be liable for the balance of the Rental Charge and for any other costs involved in the attempt to re-let the serviced unit. When a booking is made less than 28** days prior to the arrival date, the full Rental Charge is required to confirm the reservation. Clients/Guests wishing to extend their stay are required to give at least 7 days notice, subject to the unit or an alternative being available. Payment must be made in South African Rand (ZAR) and must be clear of all bank charges, exchange rate variations and any other deductions. We accept the following methods of payment: Bank to bank transfer to our account, Visa and MasterCard. Under no circumstances will accommodation be provided until we have received cleared funds to cover the Rental Charge. Failure to pay in accordance with the agreed terms of payment may result in suspension of accommodation. We reserve the right to charge interest on overdue accounts at 4% above South African bank base rate and to seek payment in full for accommodation during the suspension period. All rates are per unit** and are subject to Value Added Tax (VAT) levied at 14%.

Rental Charges 

The Rental Charge includes maid and laundry service on week days, change of bed linen and towels once a week, utility charges and broadband connection and usage. Our minimum length of stay is 1 night, with no maximum.

Laundry Service 

Cypress Cottage will use reasonable efforts to try to ensure that its cleaning service maintains a high quality service. However, Cypress Cottage is not responsible for clothing that bleeds, shrinks, or otherwise changes as a result of normal washing. Cypress Cottage is not responsible for lost articles unless proven that we are responsible for the loss. Cypress Cottage is not responsible for garments labelled "hand wash only" or "dry clean only" and is not responsible for checking for these labels in Client’s/Guest’s garments. Please check garments before handing the garment over to the laundry service. Cypress Cottage is not responsible for loss of or damage to any personal or non-cleanable items left in the clothing or laundry bags such as money, jewellery, or anything else. Our Clients/Guests agree not to leave such items in their clothing or in the laundry bags. Cypress Cottage reserves the right to refuse cleaning any garment. Cypress Cottage does not guarantee removal of all stains. Cypress Cottage will reimburse Clients/Guests for lost or damaged clothing caused by the laundry service in an amount to be determined by Cypress Cottage. Clients/Guests must notify Cypress Cottage within 3 business days of receipt of laundry delivery of any lost or damaged items from that particular delivery, failure to do so constitutes a waiver of a claim for any lost or damaged items from that delivery.

Occupants

Only Guests specified by name at the time of booking by the Client/Guest may occupy the serviced unit. The Client/Guest must not assign, sublet or part with or share possession of the serviced unit or any part of it. Cypress Cottage reserves the right to refuse admittance to the Guest if they are in breach of this condition.

Cancellation Policy

Cancellations must be notified to us in writing. When notification of cancellation is received more than <add days**> days prior to the arrival date, all payments will be refunded after deducting the Booking Fee which is forfeited. When notification of cancellation is received less than <add days**> days prior to the arrival date, the Booking Fee is forfeited, and the refund of other payments is subject to the accommodation being re-let. The refund is less the rent for any part of the contracted occupancy during which the accommodation remains vacant. A change of arrival date or departure date by the Client/Guest may be treated as cancellation and re- booking. Cypress Cottage recommends that the Client/Guest insures against cancellation.

Arrivals & Departures 

Units are available for occupation after <add time** > on the day of arrival, however keys are made available for collection during working hours (between 09:00h and 17:00h). Units must be vacated and keys returned by 10:00h on the day of departure. If there is a delay in vacating the serviced unit beyond 10.00h, a full day's rental will be charged to the Client/Guest.

Keys

Keys will be provided for the serviced units and are to be returned in line with the departure terms as above. For any keys not returned, there will be a R<add**> charge. If the Client/Guest loses or misplaces their keys during occupation and require assistance to gain entry, an additional charge of R<add**> will be made.

Broadband

Broadband internet access is provided in all serviced units. Although we will endeavour to assist with any connection problems, Cypress Cottage accepts no responsibility for the inability to connect to this facility.

Property Use & Conditions 

The Client/Guest is responsible for taking all reasonable care of the serviced unit and its contents. The serviced unit and all equipment, utensils, furniture etc. must be left clean and tidy at the end of the Rental Period. No items may be removed from the serviced unit. Except in the case of normal wear and tear the Client/Guest will be responsible for making good any damage to the serviced unit or its contents which has occurred due to negligence, wilful damage or irresponsible behaviour on the part of the Client/Guest or their visitors. Such damage must be reported to us without delay. In the event that breakages or damage are discovered, or extra cleaning required, after departure, we will notify the Client/Guest in writing within 7 days of departure, providing detail of the issues and an invoice for the cost of rectifying them. Cypress Cottage will not be held responsible for any personal injury, loss or damage to personal effects howsoever arising at the serviced unit or in the unit block or its grounds. Smoking is not permitted in the serviced units or communal areas. Pets must not be kept at the units.

Complaints 

Any complaints must be made in writing immediately to Cypress Cottage. We shall not have any liability for any complaint received after the completion of the Rental Period.

Cypress Cottage | postal address | city | RSA 
Registered in RSA

Company Registration No: <add number**> | VAT Registration No: <add number**>

Thursday, 18 August 2011 09:37

Restaurant

Situated in the picturesque town of Swellendam, a national heritage building dating back to 1832 among large oak trees, recently restored to a gem of an establishment, De Companjie offers a luxurious retreat for the sophisticated traveller. The guesthouse features a mix of old and new complimenting to the wonderful ambience of this historic town.

Our country kitchen restaurant ensures a wonderful culinary experience; breakfast, lunch, dinner and everything in between are served. The boutique offers locally designed and produced couture and accessories, and wonderful gifts and memorabilia sourced from local artists and creators.

This owner managed business ensures top quality accommodation, locally sourced produce and free range beef from our Kalahari farm, all reasonably priced to fit any person’s taste.

Thursday, 18 August 2011 09:48

Contact Us

N1 north take Allandale/Kyalami offramp keeping left. 1st Road right into Becker.
Cross over two traffic lights, 1st stop street left into Fred Verseput road, 1st road right into Asparagus,
1st right into East road, on corner of East and Asparagus.

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